Online Counselling/Psychotherapy Service

PRIVACY POLICY

This privacy policy was last updated on 4 March 2021.

OUR CONTACT DETAILS:

Name:

The Congruent Counsellor Ltd

Name of Data Controller: 

Miss Yasmin Kermali

Email:

info@thecongruentcounsellor.co.uk

WHAT DATA DO WE COLLECT:

● Name

● Contact Details

● Payment Details

HOW DO WE COLLECT YOUR DATA:

You directly provide The Congruent Counsellor Ltd with most of the data we collect. We collect & process data when you:

​● Contact us with an enquiry.

● Book online for any of our services.

● Use or view The Congruent Counsellor Ltd website via your browser cookies.

● Use or view The Congruent Counsellor Ltd website via Google analytics (non-identifiable data).

HOW WILL WE USE YOUR DATA:

The Congruent Counsellor Ltd collects your data so that we can:

​● Manage your enquiry and provide you with information about our services that you have enquired about.

● Communicate with you (according to your request).

● Process your booking.

● Notify you of any changes to The Congruent Counsellor Ltd Services.

● Provide & carry out obligations arising from any contracts entered into by you and The Congruent Counsellor Ltd.

● Analyse ANONYMOUS data for The Congruent Counsellor Ltd website activity & traffic, to help us improve & manage our website & it’s performance.

● Third Party Services (Stripe) are used by The Congruent Counsellor Ltd website to collect payment for bookings. (You are encouraged to read any third party service’s privacy policy, to determine how they use, disclose and protect your financial data).

The Congruent Counsellor Ltd does not carry out automated decision making or any type of automated profiling.

WHAT HAPPENS IF YOU DO NOT PROVIDE YOUR DATA:

The Congruent Counsellor Ltd need your data in order to provide you with information you have enquired about or to process your booking. If we do not collect this data, we will not be able to provide our services to you.

HOW DO WE STORE YOUR DATA SECURELY:

● Emails (accessed via phone): Stored on work phone, secured with a password.

● Emails (accessed via Laptop): Email account requires a username and password.

● Website: Full SSL Encryption meaning all your data is securely encrypted when entering, accessing and storing. All data and traffic on this site are handled via HTTPS requests. You can check this by seeing the padlock in the URL bar of your web browser.

HOW DO WE STORE YOUR DATA SECURELY:

● If you decide not to proceed with our services: We will delete your data within 30 days.

● If you decide to proceed with our services: The Congruent Counsellor Ltd’s Membership organisation (BACP) stipulate that The Congruent Counsellor Ltd must store your data for as long as is reasonable. The Congruent Counsellor Ltd’s insurance policy determines the storage period to be 7 years after contractual obligation has ended, (final session or termination of sessions). 

Once this time period has expired, The Congruent Counsellor Ltd will delete your data by:

​● Electronic data: Permanently deleted.

IF YOU WANT TO REMOVE YOUR CONSENT OR DO NOT WANT US TO STORE YOUR DATA:

If you do not wish for The Congruent Counsellor Ltd to store your data, please make a request in writing to: info@thecongruentcounsellor.co.uk

​The Congruent Counsellor Ltd would have to save the request for deletion that you have made but would not save any other data. On some occasions The Congruent Counsellor Ltd would have to deny the deletion request.

ON WHAT OCCASIONS DO WE NOT DELETE YOUR DATA:

● Ongoing Investigation, Litigation or Enquiry: Deleted on confirmation that it is no longer required. 

● Anonymised data such as testimonial provided by client: Kept until no longer required by The Congruent Counsellor Ltd.

WHAT ARE YOUR DATA PROTECTION RIGHTS:

The Congruent Counsellor would like to make sure that you are fully aware of all your data protection rights. Ever user is entitled to the following:

● The right to access: You have the right to request The Congruent Counsellor Ltd for copies of your personal data.  

● The right to rectification: You have the right to request that The Congruent Counsellor Ltd correct any information you believe is inaccurate. You also have the right to request that The Congruent Counsellor Ltd complete any information you believe is incomplete.

● The right to erasure: You have the right to request that The Congruent Counsellor Ltd erase your personal data, under certain conditions.

● The right to restrict processing: You have the right to request that The Congruent Counsellor Ltd restrict the processing of your personal data, under certain conditions.

● The right to object to processing: You have the right to object to The Congruent Counsellor Ltd’s processing of your personal data, under certain conditions.

● The right to data portability: You have the right to request that The Congruent Counsellor Ltd transfer the data that they have collected, to another organisation or directly to you, under certain conditions.

​If you make a request, The Congruent Counsellor Ltd have one month to respond to you. If you would like to exercise any of these rights, please contact The Congruent Counsellor Ltd at: 

info@thecongruentcounsellor.co.uk

WEBSITE VISITORS:

When an individual visits https://www.thecongruentcounsellor.co.uk/, The Congruent Counsellor Ltd uses Google analytics who are considered a third party service, to collect information about what visitors do when they click on The Congruent Counsellor Ltd website, e.g. which page they visit the most. Google analytics only collect non-identifiable data which means The Congruent Counsellor Ltd or Google cannot identify who is visiting.

THIRD PARTY LINKS:

The Congruent Counsellor Ltd’s website may include links to third party websites, plug-ins and applications. Clicking on those links may allow third parties to collect or share your data. The Congruent Counsellor Ltd does not have any control over third party websites and are not responsible for third party website privacy policies, even if you access those links from The Congruent Counsellor Ltd’s website. The Congruent Counsellor Ltd encourages you to read the privacy policy of every other website you visit. 

VIEWING BY OTHERS:

If you choose to make your personal data available for viewing online by others, via The Congruent Counsellor Ltd’s website, social media or its content (by commenting on a blog post or on the Instagram feed etc), it may be seen, collected and used by others and therefore The Congruent Counsellor Ltd is not responsible for any unauthorised or improper use of the information that you voluntarily share publicly.

WHAT ARE WEBSITE COOKIES:

Cookies are text files placed on your device to collect standard internet log information and visitor behaviour information. When you visit The Congruent Counsellor Ltd’s website, your information may be automatically collected through cookies or similar technology.

HOW DO WE USE COOKIES:

The Congruent Counsellor Ltd uses cookies to improve your experience on their website by collecting information to understand how you use The Congruent Counsellor Ltd’s website.

WHAT TYPE OF COOKIES DO WE USE:

There are a number of different types of cookies, however The Congruent Counsellor Ltd’s website uses:

​● Strictly Necessary: These cookies are essential in order to use the website and its features. These cookies do NOT collect information about you that could be used for marketing or remembering where you’ve been on the internet. 

● Functionality: The Congruent Counsellor Ltd uses these cookies so that they recognise you on their website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party & third-party cookies are used.

● Performance: These cookies recognise and count the number of website visitors and to see how visitors move about the website when they are using it. This allows The Congruent Counsellor Ltd to improve the way the website functions (e.g improving the website so that visitors can access what they are looking for easily). This will include cookies from third party analytic services.

HOW TO MANAGE COOKIES:

You can set your browser not to accept cookies. For more information on cookies and how to do this, please visit:

https://ico.org.uk/your-data-matters/online/cookies/

However, in a few cases some of The Congruent Counsellor Ltd’s website features may not function as a result.

PRIVACY POLICIES OF OTHER WEBSITES:

The Congruent Counsellor Ltd’s website contains links to other websites. The Congruent Counsellor Ltd’s privacy policy only applies to their website, so if you click on a link to another website, you should read the other website’s privacy policy.

CHANGES TO PRIVACY POLICY:

The Congruent Counsellor Ltd keeps its privacy policy under regular review and places any updates on The Congruent Counsellor Ltd’s website.

This privacy policy was last updated on 4 March 2021.

HOW TO CONTACT

THE CONGRUENT COUNSELLOR LTD:

If you have any questions about The Congruent Counsellor Ltd’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, then please do not hesitate to contact The Congruent Counsellor Ltd by emailing:

info@thecongruentcounsellor.co.uk

HOW TO MAKE A COMPLAINT:

Should you wish to report a complaint or if you feel that The Congruent Counsellor Ltd has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office: https://ico.org.uk/make-a-complaint/

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113